Help Center

Welcome to the Elvarina Help Center. We're here to make your experience as seamless as possible. Browse our most frequently asked questions below, or reach out — we're always happy to assist.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards and additional payment options available at checkout. All transactions are processed securely in USD.

Can I modify or cancel my order?

Once an order has been placed and processed, we're unable to make changes or cancellations. We encourage you to review your order carefully before completing your purchase.

Shipping

How long does processing take?

Each order is carefully prepared and dispatched within 1–3 business days.

How long will delivery take?

US orders typically arrive within 3–7 business days after processing. International orders arrive within 7–21 business days, depending on destination.

How are shipping costs calculated?

Shipping rates are calculated at checkout based on your delivery address and chosen shipping method.

Do you ship internationally?

Yes, Elvarina ships worldwide. International customers are responsible for any customs fees, duties, or taxes required by their country.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. If you are not fully satisfied with your purchase, please contact us within 30 days to initiate a return. Items must be unworn, undamaged, and in their original packaging to be eligible.

What if my order arrives damaged or incorrect?

If your piece arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and photos. Approved cases will be resolved with a replacement or store credit.

Are all items non-returnable?

Sale items, gift cards, and custom or personalized pieces are non-returnable and non-refundable.

Jewelry Care

How do I care for my Elvarina pieces?

• Remove before swimming, bathing, or exercising.
• Keep away from perfumes, lotions, and harsh chemicals.
• Store in a soft pouch or jewelry box in a cool, dry place.
• Polish gently with a soft, lint-free cloth to maintain shine.

Are your pieces made with real gemstones?

Yes. Every Elvarina piece is crafted with natural gemstones and 925 sterling silver, chosen for their beauty, quality, and enduring elegance.

Still Have Questions?

Contact us at elvarinablanchard@gmail.com or visit our Contact page — we typically respond within 1 business day.